Permissions
You will require an Access Role with the following permissions:
- (User Management) Employees
1. Navigate from the homepage to Administrative Settings | User Management | Employees.
2. Search for the employee whose account is locked.
3. Click 
next to the employee to unlock their account. The employee will now be able to log in using their correct credentials.
Note: If your employee does not know their credentials, you can click 
to send a password reset email.
Note: If your organisation is using the Login with SSO feature, the option to reset the password won't be available as you will authenticate through SSO. However, if your organisation is using traditional authentication with company ID, username, and password, then the reset password option will be available.
